Returns Policy

WHAT can be returned?

Returned unwanted goods will be accepted ONLY if received unused and undamaged in the original packaging in re-saleable condition. 

Please note that the return of unwanted goods will attract a 20% restocking fee based on the original purchase price.

Disposable & Embroidered/Trimmed items are non-returnable or refundable.

WHEN do items need to be returned by?

Within 7 days of purchase.

WHERE do items need to be returned to?

The Chef Spot Unit 3 915 Old Northern Rd Dural NSW 2158

SHIPPING for returns?

The cost of shipping for unwanted merchandise shall be the responsibility of the customer.

FAULTY or Damaged Goods?

Notification of faulty or damaged goods must be received by our customer service team within 48 hours of your parcel being signed for. Our customer service team will provide return instructions and may be contacted by phone at (02) 9651 6166 or email at

Uniforms & Shoes – Returns and Exchanges

We are happy to accept the return of any un-embroidered, unused and non-altered item within 7 days of original purchase date. A Return Authorisation Number (RAN) is required for all returns. Please contact us on 02 9651 6166 or at and we will provide this to you.

This RAN number must be written on the outside of the box to be returned. Please use a shipping service that provides a tracking number such as Australia Post, TNT or Fastway. Please keep a record of this number for tracking purposes. Shipping charges are the sole responsibility of the returnee. Please include your original invoice inside the box with your RAN stated on the invoice. All Returns must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition. We will not accept the return of any item which shows signs of use or wear, including but not limited to: Alterations, odors, pet hair or stains.

Shipping charges apply to re-send exhanged items.